Shipping policy

1. Order Processing Time

Every order is checked and packed by hand. Preparation takes 1–3 business days from the moment payment is confirmed. Orders placed on Friday afternoon, weekends, or public holidays begin processing on the next business day. During high-volume drops, processing may take up to 5 business days.

2. Destinations

We ship to:

  • Greece (mainland and islands)
  • Cyprus

3. Delivery Times

From dispatch.

  • Athens / Thessaloniki: 1–2 business days
  • Rest of mainland Greece: 2–3 business days
  • Greek islands: 3–5 business days
  • Cyprus: 4–7 business days
  • European Union: 5–10 business days
  • International (outside EU): 7–15 business days

Note: customs clearance in your country may add unforeseen delays.

4. Shipping Cost

Exact cost is calculated at checkout based on destination and weight.

  • Greece: flat rate [INSERT EUR] €.
  • Free shipping on orders over [INSERT THRESHOLD] € within Greece.
  • International: shown at final checkout step.

5. Courier & Tracking

We ship via [INSERT COURIER COMPANY]. Once your order is dispatched, you will receive an automated email with a tracking number and a link to monitor your parcel's progress in real time.

6. Risk of Loss

Law 2251/1994 Art. 4β.

The risk of loss or damage to the goods passes to you when you (or a third party designated by you) have acquired physical possession of the items. If you choose a carrier not offered by us, the risk passes to you upon delivery to that carrier.

7. Customs & Duties (Outside EU)

For shipments outside the European Union, the recipient is the "Importer of Record" and must comply with all laws and regulations of the destination country. Customs duties, import VAT, or clearance fees are determined by your local customs office and are the sole responsibility of the recipient.

8. Incorrect Address or Failed Delivery

Please verify your shipping address before finalising the order. If a parcel is returned to our studio due to incorrect details or multiple failed delivery attempts, the cost of re-shipment is borne by the buyer.

9. Damage in Transit

If your parcel arrives damaged, please contact us within 48 hours at underthecross.gr@gmail.com with photographs of the packaging and the contents. Keep all packaging materials until the issue is resolved.