Free shipping on orders over €55 across Greece
Under The Cross
/

Shipping policy

1. Order Processing Time

Every order is checked and packed by hand. Preparation takes 1–3 business days from the moment payment is confirmed. Orders placed on Friday afternoon, weekends, or public holidays begin processing on the next business day. During high-volume drops, processing may take up to 5 business days.

2. Destinations

We currently ship to:

  • Greece
  • Cyprus
  • Bulgaria

Additional shipping options and destinations are planned for the future.

3. Delivery Times

From dispatch.

  • Greece: 1–2 business days
  • Cyprus: 5–8 business days
  • Bulgaria: 5–8 business days

4. Shipping Cost

We ship exclusively via BOX NOW parcel lockers — at checkout, you select your nearest BOX NOW locker as your pickup point. Cost is calculated automatically based on destination and parcel weight:

  • Greece: €3.00 for orders up to 4kg, €8.00 above 4kg.
  • Cyprus: €8.00 for orders up to 4kg, €9.50 above 4kg.
  • Bulgaria: €7.50 for orders up to 4kg, €9.00 above 4kg.
  • Free shipping on orders of €55 or more, to any of the above destinations.

5. Courier & Tracking

We currently ship exclusively via BOX NOW, a parcel-locker (APM) delivery network — rather than a home delivery, you collect your order from the BOX NOW locker you selected at checkout. Once your order is dispatched, you will receive an automated email with your pickup voucher and tracking details. Additional courier and delivery options are planned for the future.

6. Risk of Loss

Law 2251/1994 Art. 4β.

The risk of loss or damage to the goods passes to you when you (or a third party designated by you) have acquired physical possession of the items. If you choose a carrier not offered by us, the risk passes to you upon delivery to that carrier.

7. Customs & Duties (Outside EU)

For shipments outside the European Union, the recipient is the "Importer of Record" and must comply with all laws and regulations of the destination country. Customs duties, import VAT, or clearance fees are determined by your local customs office and are the sole responsibility of the recipient.

8. Incorrect Address or Failed Delivery

Please verify your shipping address before finalising the order. If a parcel is returned to our studio due to incorrect details or multiple failed delivery attempts, the cost of re-shipment is borne by the buyer.

9. Damage in Transit

If your parcel arrives damaged, please contact us within 48 hours at underthecross.gr@gmail.com with photographs of the packaging and the contents. Keep all packaging materials until the issue is resolved.